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Disability Confident

This interactive learning resource will help you move beyond disability awareness to the point that you become disability confident. You will learn the practical steps you need to take to serve disabled customers and to work with disabled colleagues and staff.

Module 1: A New Perspective – explores attitudes and facts about disability.

Module 2: Communication Skills – demonstrates communication principals and practical ways of working with people with different types of disabilities.

Module 3: The Law and Best Practice – explains the implications of the Disability Discrimination Act and best practice in employment and customer service.